FAQs
SmartRX is a free e-prescribing platform for GPs, consultants, and independent prescribers. We enable healthcare providers to send electronic prescriptions directly to pharmacies, making the process efficient and convenient for patients.
No, patients do not need to register with SmartRx. Your healthcare provider will manage everything through our platform.
No, once your doctor sends a prescription through SmartRx, Smartway Pharmacy will handle the rest. You will be contacted if any further information or action is required from your end.
The payment link is for covering the cost of your medication and possibly the delivery fee. This allows you to pay for your prescription so Smartway Pharmacy can dispense and deliver your medication.
Delivery costs can vary depending on Smartway Pharmacy and your location. The specific delivery charge will be included in the payment link you receive.
The cost of your medication will be detailed in the payment link provided. This includes the medication price and any applicable delivery charges.
Smartway Pharmacy, the pharmacy partnered with SmartRx, accepts various payment methods, including Take Payments.
You can request an insurance receipt when making your payment. This receipt can be used to claim reimbursement from your insurance provider.
Delivery times depend on your location. You will receive an estimated delivery time once your order is confirmed, and payment is made.
All medication is tracked and delivered securely to your chosen address using reputable delivery services to ensure safe and timely arrival.
All medication is delivered to your door, as a collection service from our pharmacy is currently not available. However, please get in touch with a member of our team to discuss alternative options if needed.
If you are not at home, the delivery service will follow their standard procedures, which may include leaving a card for you to rearrange delivery or collect from a local depot.
You can request repeat medication through your GP or prescriber, who will send the prescription through SmartRx to Smartway Pharmacy.
In case of emergency, contact your healthcare provider immediately. They can send an urgent prescription through SmartRx to Smartway Pharmacy.
Yes, Smartway Pharmacy can deliver refrigerated medications using special packaging to maintain the required temperature during transit.
Yes, controlled medications can be delivered, but additional verification steps may be required. Smartway Pharmacy will guide you through this process.
Smartway Pharmacy have a wide variety of stock available on a daily basis. However, some specialist medicines will need to be ordered in. On this occasion, one of our team will be in touch to discuss an estimated delivery time.
Due to safety regulations, medications cannot be returned once dispensed. If there are any issues, please contact Smartway Pharmacy directly.
You can contact Smartway Pharmacy or our support team using the contact details provided in your order confirmation email.
If you have an NHS exemption, ensure your healthcare provider is aware. They will include this information in your prescription to ensure you are not charged incorrectly.
If you have any issues with our service, please contact us via email at [email protected]. We take all complaints seriously and will work to resolve any problems as quickly as possible.